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GBIS | Network Status History as of 11.23.2017 10:42:01 AM

(Last Update: 10.04.2016 09:56:42 AM)
(Resolved) Level3 Phone Service Outage

(Resolved) A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Last Update: 09.08.2016 07:30:00 PM)
Mailserver down due to power supply failure

On the morning of 9/8/2016, both power supplies on one of our primary mailservers gave out. We normally have spares on hand, but in this case we did not, so we've expedited an overnight order to get replacements and the server should be back online by noon 9/9/2016. We apologize for this really big gaffe on our part and appreciate your patience while we get this fixed. Email is being queued on a different server so no inbound email should be lost.


(Posted: 10.04.2016 09:56:42 AM)
(Resolved) Level3 Phone Service Outage

(Resolved) A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Posted: 10.04.2016 08:41:46 AM)
Level3 Phone Service Outage

A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Posted: 01.30.2015 01:30:01 AM)
Reno Sparks Radio Updates - Complete

We have completed the firmware updates on all radios in the Reno/Sparks area.


(Posted: 01.29.2015 12:18:43 PM)
Reno Sparks Radio Updates

GBIS will be doing firmware upgrades throughout our Reno/Sparks radio network tomorrow morning. We will begin at 12:15 am on 1/30/2015 and should be completely done by 4:00 am. Individual radios will only be down for a few minutes within the window.


(Posted: 01.21.2015 12:33:48 PM)
1/21/2015 - Wireless Repair In Lovelock Update

Another Update! We have the tower done and are ready to switch out equipment. Wireless service will be down for about an hour or two starting at 12:30pm. We'll be moving the Radios to the new higher point and then begin pointing other radios in the system to the new tower.


(Posted: 01.15.2015 12:23:09 PM)
1/15/2015 - Wireless Repair In Lovelock Update

Just a quick update on our wireless outage in Lovelock. We have resolved issues with nearby property owners and have commenced work on our "new" tower. We are currently digging holes for the anchors and will be pouring concrete in the next day or so. Once the concrete has set we will be able to raise the height of the new tower. We anticipate completion around Tuesday January 20th and have service restored to all customers. We appreciate all customers who have stuck with us through this and promise to make it worth the wait.


(Posted: 01.02.2015 11:33:15 AM)
1/2/2015 - Wireless Outage Lovelock, NV

Update 11:30 AM. Service has been restored to parts of our Lovelock Wireless network. There are still portions we have not been able to restore. We continue to work on the issue with both remote and local techs. 8:11 AM: GBIS has been informed by AT&T that there is a problem with the backhaul circuit to our wireless network in Lovelock, NV. We are looking into the problem along with AT&T and hope to have the issue resolved quickly. As of now all wireless service in Lovelock is down. Well update you as soon as we know more.


(Posted: 01.02.2015 08:13:02 AM)
1/2/2015 - Wireless Outage Lovelock, NV

8:11 AM: GBIS has been informed by AT&T that there is a problem with the backhaul circuit to our wireless network in Lovelock, NV. We are looking into the problem along with AT&T and hope to have the issue resolved quickly. As of now all wireless service in Lovelock is down. Well update you as soon as we know more.


(Posted: 12.27.2014 10:05:58 AM)
Lovelock Wireless - Update 12/27/14

Damage to the access point south of Lovelock was repaired overnight. All is working normally this morning.


(Posted: 12.26.2014 09:01:08 AM)
Lovelock Wireless - 12/26/2014

There has been damage to one of our Access Points south of Lovelock that is causing intermittent outages to a few customers in that area. We will be working on repairs throughout the day today.


(Posted: 12.15.2014 04:13:30 PM)
Reno Wireless Work - 12/15/2014

We'll be making a small adjustment to our wireless network in Reno tonight beginning at 10:00 PM. We expect this will have no effect on most customers. If customers are affected the total disruption should be less than 5 minutes. The total time to make the change should be less than 1 half hour.


(Posted: 11.13.2014 07:25:23 PM)
11/13/14 - UPDATE Lovelock Wireless Outage

7:25 PM - The wireless outage affecting Lovelock customers has been repaired.


(Posted: 11.13.2014 04:03:46 PM)
11/13/14 - Lovelock Wireless Outage

4:00 PM - We are continuing to work on restoring wireless service to many customers in the Lovelock area. We hope to have service restored with in the next 2-4 hours.


(Posted: 11.01.2014 10:58:26 AM)
Update: Data Base Repairs - 10/30/2014

DB repair went very well last night.


(Posted: 10.31.2014 05:56:40 PM)
Data Base Repairs - 10/30/2014

We have to repair some of our databases this evening. For the most part this should affect internal tools we use in customer service. Customers may have problems getting to our Spam Filter while the repair is happening and there is a small possibility our Webmail service will be affected. We hope to have this completed by late this evening.


(Posted: 10.01.2014 12:27:09 PM)
Lovelock Wireless - 10/14/2014

AT&T will be doing maintenance on the router providing back haul service for the GBIS wireless network in Lovelock between 12:01am and 6:00am on Tue Oct 14th. There may be short outages during that time frame for our Lovelock Wirelsss customers. We apologize for any inconvenience that you may experience. AT&T has assured us that they will keep down time to a minimum.


(Posted: 10.01.2014 12:23:15 PM)
VoIP Server Updates

We will be installing core updates on all of our VoIP PBX servers Friday 10/3/2014 between 7:00pm and 11:59pm. We do not expect that any customer services will be affected during this time frame.


(Posted: 09.14.2014 08:11:46 AM)
Lovelock Wireless - 9/14/2014

8:00 am - Great news! Wireless Internet service has been restored to most of our customers in Lovelock. We had to relocate and add several more access points, and some customers will still be off-line. Before calling for support, unplug the radio/antenna and leave it off for at least one minute. Plug it back in, wait at least five minutes and test the Internet. If still not working, give us a call.


(Posted: 09.12.2014 08:34:38 AM)
Lovelock Wireless - 9/12/2014

8:30 am - Due to vandalism at our main tower site were currently experiencing an outage for some of our wireless customers in Lovelock. We are working to try and restore service to all customers as quickly as possible. We apologize for the inconvenience.


(Posted: 09.12.2014 01:37:48 AM)
Lovelock Wireless - 9/12/2014

1:37 am - Were currently experiencing an outage for some of our wireless customers in Lovelock. We are working to restore service as quickly as possible. We apologize for the inconvenience.


(Posted: 07.29.2014 07:20:42 AM)
Data Base Server Changes - 7-29-2014

We will be installing our new Data Base Server beginning 7/29/2014 at 10:00 pm. We've replaced the motherboard and taken the opportunity while it was offline to upgrade and modify some out of date records and systems. While we are installing it there will be some short interruption of some of our services, We are doing our best to keep these to a minimum.


(Posted: 07.22.2014 09:04:47 AM)
Update On Server Issues

Update 9:00am 7/22/14 - Eamil, Webmail and the Spam Filter are back online. The main Database Server that controls much of the internal GBIS system had a mother board die yesterday. We have one on the way. In the mean time we managed to route all of our systems and customer tools around the problem. We apologize that this took so long yesterday especially effecting email for most of the day. Unfortunately some time during the night our inbound mail servers went down again and are being looked into. We should have them back up soon.


(Posted: 07.22.2014 07:05:09 AM)
Update On Server Issues

The main Database Server that controls much of the internal GBIS system had a mother board die yesterday. We have one on the way. In the mean time we managed to route all of our systems and customer tools around the problem. We apologize that this took so long yesterday especially effecting email for most of the day. Unfortunately some time during the night our inbound mail servers went down again and are being looked into. We should have them back up soon.


(Posted: 07.18.2014 03:53:31 PM)
7.21.2014 Lovelock Wireless Maintenance

GBIS will be performing maintenance on a portion of our wireless network in Lovelock, NV between 3:00am and 6:00am on Monday July 21st. During that time a few Lovelock customers may experience short periods of downtime. We are trying to keep any outage to only a few minutes.


(Posted: 07.03.2014 10:47:50 PM)
Update - Reno Wireless Work - 7/3/2014

We have completed the replacement of one of our Access Points on the top of the Grand Sierra Resort in Reno. Everything is back online and signals are looking good.


(Posted: 07.03.2014 10:51:29 AM)
Reno Wireless Work - 7/3/2014

We will be replacing one of The Access Point Radios in our network tonight beginning at 10:00pm. The radio covers our subscribers East and north of the Grand Sierra Resort. These customers will be down between 30 minutes and an hour. We apologize for the short notice. We identified an issue with the radio causing intermittent slowdowns this morning.


(Posted: 06.23.2014 09:26:25 AM)
Some GBIS Data Base Services Down

We have one of our Data Base servers down and that is affecting some GBIS services this morning. The server went down just before 9:00am. Our Tech Staff is working on the problem now and we hope to have all services up and running soon. Please call our 24/7 support staff at 775-348-7299 Option 1 for more information.


(Posted: 06.12.2014 04:50:36 PM)
Lovelock Cable Work - 6/16/2014

On Monday June 16th we will be replacing cable equipment in Lovelock, NV. Some channels may experience issues and possibly brief outages. Work is scheduled to start around 8:30 am and last possibly until 5pm.


(Posted: 05.16.2014 03:39:15 PM)
Wireless System Upgrade - 5/21/2014

We will be upgrading our wireless networks in both Reno and Lovelock on Wed 5/21/2014 beginning at 12:01am and finishing by 3:00am. Most customer radios will be offline for about 15 minutes at some point within this window.


(Posted: 05.16.2014 03:36:35 PM)
Wireless Sytem Upgrades - 5/19/2014

GBIS will be doing an upgrade on a small portion of our Reno Wireless Network. These upgrades will cause a small group of customer radios to be down for as much as 15 minutes during the window between 12:01am and 2:00am Monday 5/19/2014.


(Posted: 05.07.2014 03:09:27 PM)
Lovelock - Possible Brief Wireless Outages 5/9/2014

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Friday May 9th. They expect any down time to be minimal.


(Posted: 04.25.2014 03:09:25 PM)
Web3 Restored

The web server is now back up and running smoothly. Something caused it to lock up and our tech had trouble getting into it to reboot. Once we were able to it all came back up and seems to be running well.


(Posted: 04.25.2014 02:41:32 PM)
Web3 Offline

One of our web host servers is down. (web3.greatbasin.net) We are working on locating the problem now. At this time we do not have an eta on restoring service.


(Posted: 04.21.2014 07:43:33 PM)
Update - Failed Power - 4/21/2014

** All systems are restored; If you are still having any issues please report them to our 24 hour support at 775-348-7299**


(Posted: 04.21.2014 07:42:13 PM)
Update - Failed Power - 4/21/2014

** All systems are restored; If you are still having any issues please report them to our 24 hour support at 775-348-7299** A power strip in our data center failed this afternoon leading to some services being down from 15 to 25 minutes just after 4:00 pm. All services are now back online with the exception of one of our web servers (web4.greatbasin.net) It failed to restart properly. Techs are working on it now. We hope to have it restored soon.


(Posted: 04.21.2014 05:01:16 PM)
Failed Power - 4/21/2014

A power strip in our data center failed this afternoon leading to some services being down from 15 to 25 minutes just after 4:00 pm. All services are now back online with the exception of one of our web servers (web4.greatbasin.net) It failed to restart properly. Techs are working on it now. We hope to have it restored soon.


(Posted: 04.08.2014 03:42:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 4/17/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 04.08.2014 03:39:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 3/4/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 03.28.2014 02:43:52 PM)
Network Maintenence 4/4/2014

GBIS will be moving and upgrading our Network Core in downtown Reno on Friday April 4th. Work will begin at 10:00 PM PST and be completed by 2:00 AM PST on Saturday morning. There will be an outage of all GBIS services during this work. We expect the actual down time to be between 60 and 90 minutes. we will do all we can to minimize the outage. If you have questions about this please call our NOC Staff at 775-236-5822.


(Posted: 03.19.2014 04:49:57 PM)
3-18-2014 Short Outage

The GBIS Data Center suffered a Partial Outage late Tuesday afternoon due to a faulty breaker in our battery plant. The problem occurred between 4:30 and 4:45 PM PST. Most affected services were restored by 5:20 PM. A few systems were not completely back online until just after 6:00 PM. We apologize to anyone affected by this issue.


(Posted: 03.13.2014 09:25:27 PM)
Power Optimazation - 3/13/2014

We will doing some optimization of power distribution in our Data Center tonight beginning at 10:00pm and continuing until 2:00am. During this time there may be brief service outages of services including Voice, Colocation, Web Hosting and Email. No individual outage should be greater than 10 minutes. For more details or if you have questions call our Network Operations number, 775-236-5822


(Posted: 03.03.2014 02:33:46 PM)
Lovelock - Possible Brief Wireless Outages 3/4/2014

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday March 4th. They expect any down time to be minimal.


(Posted: 02.20.2014 09:52:56 AM)
Lovelock Wireless

We had some damage at one of our Radio Towers in Lovelock early this morning. This caused loss of connectivity to 2 of our Access Points. We restored service to one of them just before 9:00 am and we are working to restore service on the other.


(Posted: 02.12.2014 05:04:30 PM)
2-13.2014 - Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Thursday Feb 13th.


(Posted: 02.11.2014 05:02:19 PM)
Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Wednesday Feb 12th.


(Posted: 02.10.2014 11:18:54 AM)
!!CORRECTION!! Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Tuesday Feb 11th. They expect any down time to be minimal.


(Posted: 02.08.2014 05:41:39 PM)
2/8/2014 - Network Update

Changes to our wireless network in Reno are complete. Initial tests show improved speeds and better latency. Please call our support center at 775-348-7299 Option 0 if you are having any issues.


(Posted: 02.08.2014 10:25:44 AM)
Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday Feb 10th. They expect any down time to be minimal.


(Posted: 02.06.2014 07:36:28 AM)
2/8/2014 - Reno Network Changes

Reno Network Changes We will be making a couple network changes and upgrades this weekend. We plan to implement the changes between 5:30 PM and 6:30 PM Saturday 2/8/2014. The changes are to improve traffic flow in our business and residential wireless network in the Reno/Sparks area. Those services will see brief downtime within the times listed above. if you have questions or need further information call our Network Operations Group at 775-236-5822 or send email to nocstaff@greatbasin.net.


(Posted: 02.04.2014 05:26:57 PM)
2.4.2014 - Possible Outages From 11:00pm - 2:00am

We just got word from our major upstream Provider that they will be doing maintenance tonight on a router in Downtown Reno. They have assured us that this is an emergency at is being done to stop a worse outage in the near future. Below is an edited version of the notice sent by Integra. They are opening a window of 11:pm till 2:00am, but hope any down time will be brief within that window. All local GBIS service will continue to work, but access to the Internet beyond our own servers will be limited during those times of outage. NOTIFICATION OF EMERGENCY MAINTENANCE COMPANY: GBIS Holdings, Inc MAINTENANCE DATES: Start Date End Date Window 02/04/2014 11:00 PM (PT) 02/05/2014 02:00 AM (PT) 3 hours DESCRIPTION This is an Emergency event. We apologize for the short notice of this request however, Integra must proceed with the following maintenance activity in order to maintain the integrity of our network and avoid an unplanned outage. We apologizes for any inconvenience this may cause. IMPACT Switch hit on AS02.RENONVMP <50ms LOCATION OF MAINTENANCE Reno, NV Thank you for your cooperation in this matter. Integra Customer Care 866-Integra customerservice@integratelecom.com


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